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Shopping Help WELCOME TO PET PALS SAFE AND SECURE SHOPPING SITE Pet Pals has tried to source the best and most fabulous products from around the world and we believe that you will be absolutely delighted in the gift you have chosen for your beloved fourlegged friend. If however the products you have purchased do not meet our advertised quality we will gladly refund your money. Please refer to our refund policy. CREDIT CARD USERS THAT PREFER TO PURCHASE DIRECT PLEASE JUST CALL US AND WE WILL PROCESS. FREECALL 1800 502 644 YOUR ORDER WHILE YOU WAIT. Our 'shopping cart' has been designed to make your purchasing as easy and stress free as possible but there may be some things we have overlooked so please feel free to contact us should you experience any difficulty. We will endeavour to attend to your problems as soon as possible. All transactions are processed in Australian Dollars. Our site is a secure westpac site and you can shop with the knowledge that your details are private and secure. We have set up a "FREIGHT" category in accessories for buying 'EXTRA" freight on-line just like any other purchase! Pet Pals understands that your privacy is of the utmost importance to you and we have invested heavily to ensure that the details you provide to us remain secure at all times. Privacy laws require us to advise you of the following. We currently do not ship to destinations outside of Australia and New Zealand. If you require shipment to destinations outside of Australia please email us for information. Non Credit Card Users Don't worry if you don't have a credit card. We are here to assist in what ever way we can to enable you to get that extra special present for your precious pet. Please contact us as we accept personal cheques and money orders plus direct debit, however you must email us or put information in the 'comments" section alerting us to this and we will contact you. Collection of personal information Personal information is collected to enable us to:
Any information that is provided by you is stored and protected in our secure database Pet Pals is not involved in the selling or unauthorised use of your personal information Personal information may be updated by logging on to our website or contacting us at our daytime phone number. REFUND POLICY Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. We do not refund or credit reduced or on sale items. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown or don't do as they are supposed to. Goods must be returned within three weeks unwashed, unworn and in resaleable condition. Credit will be made via your original payment method. ORDERING PLEASE CONTACT US PRIOR TO SENDING ANY CHEQUES OR MONEY ORDERS Minimum Order for retail purchases is $20 All prices quoted are inclusive of GST We accept cheques and money orders if you do not have access to a credit card. Your order will be shipped once cheques have been cleared. Please contact us if you have any further queries. If requested items are sold out you will be notified ASAP and a replacement product similar to the one ordered will be offered. If a suitable item cannot be found a refund will be given only if your credit card has already been processed or full payment has been received. We update our availability of stock regularly but customers are free to email us first before proceeding with purchase. Please note that slight variations may occur in size and colour to those stated or depicted in our catalogue. Refer to Size Chart for correct measurements. Slightly bigger is better. Card Security HOW SECURE IS MY TRANSACTION? HOW SAFE ARE MY CREDIT CARD DETAILS? |
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